Contact Us

Please visit our Frequently Asked Questions page, alternatively send an email to winner@de.net.au and we’ll do our best to help.

*Open to Vic. res. 18+ only and not prohibited from the casino or any Crown property for any reason. Comp. opens 12pm 03/01/24 and closes 11.59pm 31/01/24. Subject to participating venues’ trading hours. Entrants will receive one (1) entry card per any Heineken beverage. Max two (2) entries per person/day. Prize Draw held at 10:30am on 01/02/24 at offices of at offices of De Advertising and Design, 388 George Street, Sydney NSW 2000. Prizes must be claimed by 1:00pm five (5) days after the Prize Draw or a redraw will occur. Details of winners will be published on crownmelbourne.com.au on 08/02/24 for 28 days. See crownmelbourne.com.au for full Terms and Conditions. Please note: credit card payments incur a service fee of 1.15%. A 10% surcharge applies on Sundays. A 15% surcharge applies on all Public Holidays (one surcharge fee of 15% if Public Holiday falls on a Sunday). Crown practices the responsible service of alcohol. Crown Melbourne Limited (ABN 46 006 973 262).